Returns & Exchanges

At Ashgrove Cheese, we take pride in the quality of our award-winning dairy products. Due to the perishable nature of our items, we offer replacements or refunds for goods that arrive damaged or do not meet our premium quality standards.

Return Process

• 1.
  Inspect Your Delivery

  Please examine your order immediately upon arrival and ensure all chilled items are transferred to refrigeration.

• 2.
  Contact Support

  If you notice any issues with your order, email our customer care team within 24 hours of delivery with your order number and photos of the product.

• 3.
  Assessment Process

  Our quality control team will review your claim and determine if a replacement, store credit, or refund is appropriate based on the condition of the goods.

• 4.
  Resolution

  Once approved, we will process your refund or dispatch a fresh replacement shipment at no additional cost to you.